He actually came through! We went to the Verizon store, updated our phones, and I was able to get an early upgrade renewal for our internet. I was not eligible for an upgrade until October, but I called Verizon customer service and the gentleman said I qualified for an "early upgrade" even though the guy at the store showed me on his screen a date of October 27, 2010. Works for me.
We got the new "indestructible phones" that the guy said he used when he was in Iraq. We also got a mifi which is now our internet. I am using that now. We will see how all this works at home.
I am excited.
Now to sit and go through a ton of e-mail.